Refund policy

Last updated: May 31, 2026

Thank you for shopping at CARRYNEX! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Our return policy lasts 30 days from the date your item was delivered. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Return Rules & Eligibility

To be eligible for a return, please ensure that:

The item was purchased within the last 30 days.
The item is in its original packaging, unused, unworn, and in the same condition that you received it.
You have the receipt or proof of purchase.

Good news:

We have no restocking fees.
We have no final sale items—everything purchased on our store is eligible for a return within the 30-day window if it meets the criteria above.

2. Return Shipping Costs

Free Return Shipping: We believe in a hassle-free shopping experience. CARRYNEX covers the cost of return shipping.
Once your return request is approved, we will provide you with a prepaid shipping label to send your item back to our fulfillment center.

3. How to Initiate a Return

To start a return, please follow these simple steps:

Contact our customer support team at Contact@CARRYNEX.Store with your order number and the reason for the return.
If your return is accepted, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package.
Print the label, attach it to your package, and drop it off at the designated carrier.

Please Note: Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Wrong, or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at Contact@CARRYNEX.Store so that we can evaluate the issue and make it right.

5. Refunds

Once your return is received and inspected by our fulfillment team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a certain amount of days (depending on your bank or card issuer's processing times).