Return policy

Last Updated: May 31, 2026

We want you to love what you bought. If you are not completely satisfied with your purchase, we offer a straightforward, customer-friendly return process.

Policy Overview

  • 30-Day Window: You have 30 days from the date of delivery to request a return.

  • Free Return Shipping: CARRYNEX covers all return shipping costs. We will provide you with a prepaid label.

  • No Restocking Fees: We do not charge restocking fees on any returns.

  • No Final Sale Items: Every item on our store is eligible for a return if it meets the return criteria.

Return Criteria

To be eligible for a full refund, your item must be unused, unworn, in its original packaging, and in the same condition that you received it.

How to Start a Return

  1. Email us at Contact@CARRYNEX.Store with your order number.

  2. If approved, we will email you a prepaid shipping label and instructions.

  3. Print the label, attach it to your box, and ship it back to our fulfillment center:

    Carrynex, 3909 Daxton Dr, McKinney, Texas 75071, United States