FAQ

Shipping & Fulfillment

Where do you ship from?

All orders are packaged and dispatched from our primary fulfillment hub located at 3909 Daxton Dr, McKinney, Texas 75071, United States.

How much does domestic shipping cost?

We offer promotional Free Economy Shipping depending on your order total (5–8 business days delivery). Weight-based rates range from $4.90 up to $19.90. Faster Standard Shipping (3–4 business days) is available starting at $6.90.

Do you ship internationally?

Yes! We ship worldwide to over 235 countries including Austria, Australia, and the United Arab Emirates. Standard international shipping is Free (3–5 business days). Real-time calculated options via DHL Express, FedEx, and USPS are also available at checkout.

Returns & Refunds

What is your return policy?

We offer a hassle-free 30-day return policy from the date your package arrives.

Are returns free?

Yes! We provide you with a prepaid shipping label. There are no restocking fees and no final sale items to worry about.

How do I start a return?

Simply send an email to Contact@CARRYNEX.Store with your order number. Once approved, we will send over your prepaid label with instructions.

Payments & Customer Support

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital wallets like Apple Pay and Google Pay through our secure, SSL-encrypted checkout.

How can I contact your team?

You can reach out via email at Contact@CARRYNEX.Store or by calling our customer helpline directly at +1 (216) 489-6644 during normal business hours.